Product Support Plans: The Optimal Approach To Service Support

Abel Womack’s Service Programs

Our goal is to take the scheduled maintenance burden off your internal resources, saving you time and money. Our product support programs that can be tailored to the individual clients’ application. Beyond these, Abel Womack’s service management can customize a unique program for you, when necessary.

Scheduled Maintenance

The simplest path to high uptime, low maintenance costs and equipment longevity is to perform detailed, routine scheduled maintenance in timed intervals commensurate with the rigors of the application. Abel Womack is dedicated to thorough scheduled maintenance procedures that include as many as 75 different items, including forklift trucks, conveyor systems, carousels and overhead equipment. Once completed, the client’s equipment is returned fully adjusted, lubricated, clean and ready to go.

Comprehensive Fixed Price Maintenance (CFPM)

A CFPM program offers a fixed monthly charge for providing all scheduled maintenance and breakdown service for your equipment, usually for 3 to 5 years, or more. This program provides you with the absolute highest levels of response time, fixed monthly costs for budgeting purposes, and economies of scale. With a CFPM agreement, Abel Womack takes responsibility for keeping your material handling equipment running, allowing you to concentrate on your business and core competencies.

Resident Technician

If the fleet size warrants it, Abel Womack offers a program in which one or more of our certified technicians work full-time at the client location. This program relieves the client of the responsibility for recruiting, training and retaining their own maintenance personnel. Essentially, Abel Womack’s factory trained technicians become a staff extension for the client, with Abel Womack taking responsibility for competency, attitude, replacement during sick/vacation times, communication and overall performance levels.

Fleet Management

Through Raymond’s iWAREHOUSE web-based fleet management software, Abel Womack can provide its clients with fleet management reporting covering all mission critical aspects of the equipment. Reports can be tailored for each specific situation and be based on equipment type, location, unique serial numbers, operator or pretty much any other permutation. With this information, Abel Womack’s experienced fleet management specialists will work collaboratively with you to increase equipment utilization, reduce operating expenses, and optimize the fleet replacement process.