Abel Womack Professional Services
At Abel Womack, we know your warehouse generates massive amounts of data, from telematics to automation systems, and making sense of all that information can be a challenge. Our Professional Services (PS) team is here to help turn that data into clear, actionable insights that support smarter decisions and better performance. With deep expertise across warehouse operations, our team works alongside you to simplify complexity, optimize your systems, and ensure you get the most value from your technology investments.
Training
Incorporating iWarehouse into the standard onboarding process ensures a smooth transition and eliminates disconnects when adopting new technology.
QBR/ROI
Our Professional Services Managers provide consistent communication and KPI tracking to keep goals aligned. With experience across diverse warehouse environments, they deliver tailored strategies to address challenges and keep operations proactive.
Custom Solutions
By partnering with Abel Womack’s Professional Services team, your business gains the expertise of a dedicated analyst who specializes in telematics data and delivers custom solutions at a fraction of the cost of hiring internally.
Procedure Development
Integrating iWarehouse data into your everyday warehouse operations helps maximize ROI, improve processes, and fully realize the safety and efficiency benefits of the solution.
Customer Testimonials
Our names are Megan and Bob and we’re the Occupational Safety Team at Prime Source Foods. We’ve been one of Abel Womack’s long-standing telemetry customers, but like many organizations, we initially installed the iWarehouse system without fully leveraging its capabilities.
Like many companies, we’ve experienced shifts in leadership and responsibilities – sometimes fresh eyes make the biggest difference! When Bob was named our internal iW Champion he engaged Abel’s Professional Services team and we truly began using the system as it was designed. The PS team visited our facility, took the time to understand our operation, and began helping us address some key issues. From that point, our Safety Team and the Abel Team became partners, working side-by-side to develop and refine our KPIs and our focus. It has been a collaborative effort that has shown payoff in a short amount of time!
Abel’s Professional Services team brought expertise, industry knowledge, and a willingness to tailor the program to our unique operation—never forcing a one-size-fits-all approach. The results speak for themselves. In just six months:
- System logoffs improved by 12%, bringing us close to our 50% target.
- Checklist timeout rates dropped from 21% to 6.5%, exceeding our goal of 10%.
- When we first met, impacts were being tracked but comments were rarely used. Today, 99% of impacts include comments, which has allowed us to categorize them, understand the underlying drivers, and address issues at a much more granular level.
- Working with Katie and Anastasiia has been an absolute pleasure. If you’re considering implementing telemetry—or you already have the system but aren’t seeing its full value—partnering with Abel Womack’s Professional Services team is an easy decision. They will help you turn data into real operational improvements.
Megan Nichols, Director of Compliance , Prime Source Foods“We began working with Abel Womack’s Professional Services program in September 2024, deploying it across three of our facilities. Since the initial rollout, our assigned Professional Services Manager (PSM) and internal team have met bi-weekly to develop and refine key performance indicators (KPIs) and build strategic action plans to meet our goals.
One of our primary objectives was to reduce system logoffs. After just six months, our first facility achieved a 50% reduction—our initial target and currently is at 30% (ultimate goal). Two of our three sites have now successfully reached their performance goals in this area.
Checklist completion time was another area of focus. Although it’s a particularly challenging metric to optimize, time studies were conducted at all locations, and we’ve seen significant improvement across the board. Perhaps the most impressive result has been the reduction of the Alert level impacts: through consistent monitoring, strong collaboration, and the implementation of thorough post-impact procedures, we’ve reduced both the frequency and severity of impacts by an incredible 60%.
Throughout the entire project the Professional Services Team has exemplified true professionalism. They have been attentive to our needs, responded quickly to additional requests, and have gone above and beyond to keep our team on track to ensure our targets were met. I cannot imagine our Powered Industrial Vehicle fleet operating without iWarehouse. I would highly recommend Abel Womack’s Professional Services program to any company currently using or considering the iWarehouse system. The results speak for themselves—this program drives measurable improvement and lasting change.”
Michael Matthews, Sr., EHS Manager
Nelson Garcia, EH&S Plant SpecialistEnd-to-End Telematics Management
Our experts will manage your telematics system for you. Whether you’re already using telematics or just getting started, our team ensures you get the most value from your investment.
Expert Data Analysts on Your Side
With deep expertise in telematics and warehouse operations, our highly trained analysts will:
When Data Becomes a Game, Behavior Changes.
One of Abel Womack’s customers in the athletic footwear and apparel industry had a familiar challenge: they had access to a tremendous amount of equipment telemetry, but turning that data into consistent operator behavior was difficult to manage on their own.
That’s where the idea for gamifying telemetry came in.
Through Abel Womack’s Managed Services program, our team turned a traditionally difficult-to-manage metric into something operators could understand, engage with, and work to improve.
And the results were significant:
-System Logoff Performance – The pre-launch average was 76.9%, well above the 50% target. After the launch, that dropped to 39.8%—exceeding the goal.
-More Operators Hitting the Goal – The percentage of operators achieving the ≤50% target increased from a pre-launch range of 19–38% to 60–70% post-launch — more than doubling participation.
-Checklist Timeout – Performance remained consistently below the 10% threshold throughout the year, ranging from just 3.0–5.2%.
– Impact Alarms – Impact alarm rates decreased from approximately 1.6–2.8 per 1,000 hours before launch to a sustained ~0.6 per 1,000 hours afterward.
The takeaway?
Telemetry doesn’t have to be another report sitting in a dashboard. With the right strategy, data can become a tool for engagement, accountability, and measurable behavior change. This customer’s results represent one of the clearest positive outcomes we’ve seen from a gamification approach across the data reviewed during this period.
At Abel Womack, Managed Services is about more than collecting data—it’s about turning data into action.
Services that Scale with Your Needs
Customized Solutions, Maximum Value
For a fraction of the cost of hiring internally, you’ll gain the support of a seasoned business analyst who can not only harness your existing telematics data but also custom-build solutions when unique challenges arise.
Flexible Subscription Model
Abel Womack offers a subscription-based model designed to be flexible and low-risk. After an initial six-month commitment (the minimum required to prove the concept), you can walk away at any time — though most of our customers choose to stay and grow with us.
Our Services Capabilities
| Feature | Professional Services | Managed Services |
|---|---|---|
| Engagement type | Project-based | Ongoing |
| Consulting included | No | Yes |
| Customer involvement | High | Low |
| Data integration | Telemetry-focused | Data source agnostic |
| Goal | Report or task completion | Business outcomes & optimization |
| Support | None beyond scope | Continuous with SLAs |
Abel Womack Managed Services
At Abel Womack, we have redefined Professional Services by introducing a comprehensive Managed Services program designed to deliver ongoing value. Unlike project-based consulting, Managed Services provides continuous support with built-in consulting, data integration across multiple sources, and service-level agreements that keep your systems performing at their best. Our analysts partner with you to transform raw data into meaningful insights, highlight risks, and recommend strategies that improve efficiency, safety, and overall business outcomes. This approach reduces your team’s workload while ensuring measurable results that grow with your operation.
Actionable Insights, Not Just Reports
A Partnership in Success
Flexible Subscription Model
FAQ: Professional Services
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Contact us for more information on iWAREHOUSE forklift fleet management, operator and warehouse optimization solutions, and our professional or managed services.
