Fast and convenient iTech wireless work order system
Abel Womack has fully deployed iTech, our wireless, paperless forklift repair order system, for the service technicians via Panasonic Toughbook computers. The iTech system eliminates the need for field paperwork for Abel Womack and our customers.
The wireless work order makes customer interactions faster and more convenient. PDF copies of work orders are emailed to the customer for easy storage, eliminating paper filing and simplifying customer procedures.
The tablet PCs, with web access, have improved the quality and reliability of complex “on the spot” decisions. Technicians are able to gain immediate access to the latest technical information, thus increasing the rate of first time completion for the repair. The customer’s equipment is back up and running as quickly as possible.
Below is a sample of a wireless work order that the customer receives upon completion of the work.
Efficient and cost-effective forklift service
With Toughbooks and fully equipped service vans featuring the latest forklift service diagnostic equipment and computers, our service technicians are there when you need them. Contact us today.