Case Studies & Testimonials

Abel Womack provided a comprehensive solution that was much more than material handling equipment. iWAREHOUSE provided things like the safety, service and efficiency of our lift trucks and operators.

I have had excellent experiences with the staff at Abel Womack. They are very efficient. When I call up, they get right back to me, when I have any questions or problems, they take care of them right away. I don’t have to worry about anything.

The Abel Womack support team is the best. They respond in no time and their technicians service our equipment quickly and efficiently. Throughout the entire organization, it’s the people that make the difference. They are a company that is concerned about our success.

We began working with Abel Womack’s Professional Services program in September 2024, deploying it across three of our facilities. Since the initial rollout, our assigned Professional Services Manager (PSM) and internal team have met bi-weekly to develop and refine key performance indicators (KPIs) and build strategic action plans to meet our goals.

One of our primary objectives was to reduce system logoffs. After just six months, our first facility achieved a 50% reduction—our initial target and currently is at 30% (ultimate goal). Two of our three sites have now successfully reached their performance goals in this area.

Checklist completion time was another area of focus. Although it’s a particularly challenging metric to optimize, time studies were conducted at all locations, and we’ve seen significant improvement across the board.  Perhaps the most impressive result has been the reduction of the Alert level impacts: through consistent monitoring, strong collaboration, and the implementation of thorough post-impact procedures, we’ve reduced both the frequency and severity of impacts by an incredible 60%.

Throughout the entire project the Professional Services Team has exemplified true professionalism.  They have been attentive to our needs, responded quickly to additional requests, and have gone above and beyond to keep our team on track to ensure our targets were met.  I cannot imagine our Powered Industrial Vehicle fleet operating without iWarehouse. I would highly recommend Abel Womack’s Professional Services program to any company currently using or considering the iWarehouse system.  The results speak for themselves—this program drives measurable improvement and lasting change

I would like to express my appreciation for the excellent support provided by Anastasiia and Katie, as well as for the informative sessions we have conducted. The Professional Services offered are robust and represent a reliable platform upon which I can depend for my daily operations.

Furthermore, the reporting system significantly enhances my capacity to concentrate on leading indicators, thereby facilitating improvements in operators’ performance.

We have been purchasing material handling equipment and services from Abel Womack for over 20 years. Our Account Manager, Grant Gibree, provides us with timely communication and information on the latest material handling solutions that benefit our warehouse operation. Abel Womack’s Service Department and Technicians respond quickly to keep our fleet running efficiently and safely. We believe that the people at Abel Womack genuinely care about the success of our business, which builds loyalty. Given our past experiences, we would highly recommend Abel Womack to other businesses looking for improved material handling solutions.

Abel Womack has the best lineup of material handling equipment in the business. Everything they sell is top shelf, and they have the expertise to make it all work as a system.

We have a positive relationship with Abel Womack and that works both ways. Issues were immediately addressed in a timely fashion, changes made to quotes were receptive and follow up was very good. The project went smoothly and their solution has benefited the organization of our warehouse operations.

The service technicians are polite and courteous. They consider our needs first and safety is always number one. The techs always arrive on-time and they stay until the problem is fixed.

I can’t say enough good things about Abel Womack. Tim, our account manager, has been excellent to work with. He is always available to answer questions and has been an incredible asset to our company, Sophia Institute in Nashua, NH. From designing racking layouts and installation to purchasing and servicing our small fleet of pallet jacks, forklifts, and task support vehicles, we could not be happier with the service they provide.

Abel Womack put together a creative solution that met Tappan’s existing and future needs. Their experience allowed the racking and equipment solution to make the best utilization of the available space.

I wanted to thank you for the great presentation you put on at our site this past Wednesday. I thought it was well structured and the group had nothing but good things to say about the session. I believe the training will be helpful in moving us to the next level. Thanks again for your time and efforts.

We have come to rely on the high caliber engineering talent at Abel Womack to help us save space and improve operational efficiencies. They come up with designs that save us money.

Our names are Megan and Bob and we’re the Occupational Safety Team at Prime Source Foods. We’ve been one of Abel Womack’s long-standing telemetry customers, but like many organizations, we initially installed the iWarehouse system without fully leveraging its capabilities.

Like many companies, we’ve experienced shifts in leadership and responsibilities – sometimes fresh eyes make the biggest difference!  When Bob was named our internal iW Champion he engaged Abel’s Professional Services team and we truly began using the system as it was designed. The PS team visited our facility, took the time to understand our operation, and began helping us address some key issues. From that point, our Safety Team and the Abel Team became partners, working side-by-side to develop and refine our KPIs and our focus. It has been a collaborative effort that has shown payoff in a short amount of time!

Abel’s Professional Services team brought expertise, industry knowledge, and a willingness to tailor the program to our unique operation—never forcing a one-size-fits-all approach. The results speak for themselves. In just six months:

• System logoffs improved by 12%, bringing us close to our 50% target.
• Checklist timeout rates dropped from 21% to 6.5%, exceeding our goal of 10%.
• When we first met, impacts were being tracked but comments were rarely used. Today, 99% of impacts include comments, which has allowed us to categorize them, understand the underlying drivers, and address issues at a much more granular level.
• Working with Katie and Anastasiia has been an absolute pleasure. If you’re considering implementing telemetry—or you already have the system but aren’t seeing its full value—partnering with Abel Womack’s Professional Services team is an easy decision. They will help you turn data into real operational improvements.

We began working with Abel Womack’s Professional Services program in January of 2024. The goal was to upgrade the iWarehouse system from the old RED service, hosted on our internal server, to the new GTS service, hosted in the cloud. We also planned on deploying it across three of our facilities. Since the initial rollout, our assigned Professional Services Manager (PSM) and internal team have met weekly to develop and refine key performance indicators (KPIs) and build strategic action plans to meet our goals.

Ensuring consistent completion of pre-trip inspections was another major focus. Despite the challenges of improving this metric, time studies were conducted at all facilities, and we have achieved significant improvements company-wide.

Throughout the entire project, the Professional Services team served as a trusted partner, demonstrating outstanding professionalism. Their responsiveness, attention to detail, and commitment to our success were instrumental in helping us meet and exceed our goals.

Our Powered Industrial Vehicle fleet operations have been greatly enhanced through iWarehouse, and I cannot imagine operating without it. I would highly recommend Abel Womack’s Professional Services program to any company that uses or is evaluating the iWarehouse system. This program has proven to drive meaningful, measurable improvement and sustained results.